Challenge Citrix Workspace Services (later renamed Citrix Workspace Cloud) marked the company's entry into the nascent market for mobile workspaces. My team was initially tasked with developing the administrator and end user experiences for a scal
This project had many complexities and unknowns: It was an all-new platform, connected multiple Citrix products (including some from companies that Citrix had only recently acquired), interfaced with third-party infrastructure, and would require ne
Another lengthy discussion involved Search - specifically the mechanisms for searching for and displaying users when creating subscriptions to workspaces.
Future-proofing was also a big concern on this project. Although the initial release would support only desktops and applications, we knew that over time the catalog of offerings would to grow to encompass additional types of services. Two related
One particularly difficult experience to design for was the feature canary. Every 2 weeks, we would be releasing a new version of Workspace Services. Since the services were cloud-based, we needed a way to roll out changes to a small number of cust
CWC Workshop Journey Mapping.jpg
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